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Stylish & practical products for inspiring workplaces

Delivery Information

Delivery times – availability
The availability and delivery times are shown for each product. These times are intended as a guide.

Every effort is made to deliver within the time stated. If products are out of stock or a delivery delay is expected, you will be notified by email. At this stage you will be offered the option to cancel.

Some furniture products are finished to order (assembled, upholstered or painted etc); the anticipated delivery time stated reflects this.

Delivery
Deliveries are made directly from our supplier partners either with their own transport
or 3rd party carrier. Small individual items are sent by parcel carriers.

Deliveries are kerbside only, Office Linx, and our supplier partners or carriers are not responsible for carrying goods to the point of use, or for installation/assembly*
In some cases (specified) installation/assembly can be arranged.

It is the buyer’s responsibility to ensure that the goods purchased can be carried to the point of use.

Multiple deliveries – orders containing products from more than one product line
will be delivered separately. We may also deliver products in more than one consignment.

Deliveries to other than invoice address
If you require a delivery to be made to an address which is not the invoice or card holders address follow the instructions at the checkout.

*Assembly – In some cases goods are delivered in component form requiring assembly.
This is to keep carriage costs to a minimum and to reduce the risk of damage.

Collections
The majority of Products are shipped directly from the manufacturers or their wholesalers therefore it is not possible to make personal collections.

Delivery Enquiries
To check the status of your order please email us using the ‘contact us’ facility or call
0845 056 4282. Please quote your acknowledgement number and contact details.
We do not operate a tracking system but it is available for some products.

Carriage charges
Delivery charges vary and this is made on all orders. Please not that there may be an
additional charge for deliveries to some parts of Scotland, Northern Ireland, Wales
and the West Country. You will be advised of any variation.

Receiving your goods

Checking deliveries
It is important to inspect deliveries immediately. Make a note of damage to packaging on carriers delivery notes mark ‘unchecked’.  Please keep packaging in case it is needed.

Damaged Goods
Please advise us of damaged goods within 7 working days.

Suitability
Customers must ensure that goods are suitable for the purpose intended and can be physically transported to the point of use. Dimensions, finishes and fixing methods are clearly shown in the catalogue. Office Linx cannot be held responsible for goods which do not fit or colours which are not suitable.

We regret that specially made products cannot be returned.

Made-to-order products include – meeting room and boardroom tables and specially upholstered products including screens, seating & soft furnishings.

Note – Please ensure that you have ordered the correct size and finish, mistakes cannot be rectified after manufacture. Made to order goods cannot be taken back into stock.