Using this site
Please note that this service is available to UK mainland customers only and is subject to the Terms and Conditions which are available to view on this site.
Making a purchase
Browse the catalogue and click on a product that you may wish to buy.
Each product page displays the price excluding Vat and anticipated delivery times.
Where there are finish options (eg paint or fabric colour) you may be referred to another page to view them.
Installation and technical details may also available to help you.
Before making a selection it is important to ensure that the size, finish and where relevant fixing details, meet your requirements.
When satisfied that it is the product that you want, enter the quantity you wish to
purchase and select ‘Add to Cart’ put them in the ‘shopping cart’. * See suitability.
When you have finished your shopping proceed to the ‘Checkout’, check your selections and if satisfied proceed to the payment procedure.
Your selections can be viewed at any time by clicking on ‘View Cart’
Note – Please ensure that you have ordered the correct size and finish, mistakes cannot be rectified after manufacture. ‘Made to order’ goods cannot be taken back into stock.
Checkout
Your selections can be seen at any time by clicking on the ‘Shopping Basket’ or ‘checkout’ at the top of the page. If you wish to carry on shopping select the ‘continue shopping’ option. It is also possible to cancel items at the ‘checkout’.
If you wish to change the specification (ie size or finish etc) it will be necessary to cancel the selection and start again.
Payment
Having checked that your product selections meet your requirements proceed to the payment section.
We accept payment by credit cards, debit cards, cheque and internet transfer/Bacs.
Credit/debit card customers will be transferred to our secure online processing administered by SagePay in conjunction with Global Payments. Follow the on screen instructions.
You will be sent an email to acknowledgement receipt of your payment, please print this or take a note of the reference number.
Cheque payments - If you wish to pay by cheque, select ‘Pay by Invoice’ at the checkout . Cheques should be made payable to Office Linx and sent to the address below.
Orders paid by cheque are processed once cheques are cleared, which is normally 3 to 4 days following receipt.
Money Transfer payments – If you wish to use this option select ‘Pay by Invoice’.
You will be forwarded our bank details be email.
Acknowledgement of Order
When an order is received an acknowledgement of order is sent by email. Please
keep a note of the acknowledgement number which must be used in any communication with us.
If there is a problem with the order, product availability or price we will contact
you by email or telephone.
Invoice
Your order acknowledgement is a Vat receipt, if you require an invoice please let us know and we will send one.
Delivery Information
Delivery times – availability
The availability and delivery times are shown for each product. These times are intended as a guide.
Every effort is made to deliver within the time stated. If products are out of stock or a delivery delay is expected, you will be notified by email. At this stage you will be offered the option to cancel.
Some furniture products are finished to order (assembled, upholstered or painted etc); the anticipated delivery time stated reflects this.
Delivery
Deliveries are made directly from our supplier partners either with their own transport
or 3rd party carrier. Small individual items are sent by parcel carriers.
Deliveries are kerbside only, Office Linx, and our supplier partners or carriers are not responsible for carrying goods to the point of use, or for installation/assembly*
In some cases (specified) installation/assembly can be arranged.
It is the buyer’s responsibility to ensure that the goods purchased can be carried to the point of use.
Multiple deliveries – orders containing products from more than one product line
will be delivered separately. We may also deliver products in more than one consignment.
Deliveries to other than invoice address
If you require a delivery to be made to an address which is not the invoice or card holders address follow the instructions at the checkout.
*Assembly – In some cases goods are delivered in component form requiring assembly.
This is to keep carriage costs to a minimum and to reduce the risk of damage.
Collections
The majority of Products are shipped directly from the manufacturers or their wholesalers therefore it is not possible to make personal collections.
Delivery Enquiries
To check the status of your order please email us using the ‘contact us’ facility or call
0845 056 4282. Please quote your acknowledgement number and contact details.
We do not operate a tracking system but it is available for some products.
Carriage charges
Delivery charges vary and this is made on all orders. Please not that there may be an
additional charge for deliveries to some parts of Scotland, Northern Ireland, Wales
and the West Country. You will be advised of any variation.
Receiving your goods
Checking deliveries
It is important to inspect deliveries immediately. Make a note of damage to packaging on carriers delivery notes mark ‘unchecked’. Please keep packaging in case it is needed.
Damaged Goods
Please advise us of damaged goods within 7 working days.
Suitability
Customers must ensure that goods are suitable for the purpose intended and can be physically transported to the point of use. Dimensions, finishes and fixing methods are clearly shown in the catalogue. Office Linx cannot be held responsible for goods which do not fit or colours which are not suitable.
We regret that specially made products cannot be returned.
Made-to-order products include – meeting room and boardroom tables and specially upholstered products including screens, seating & soft furnishings.
Note – Please ensure that you have ordered the correct size and finish, mistakes cannot be rectified after manufacture. Made to order goods cannot be taken back into stock.
Product Description
All sizes, capacities and structural details are those of the manufacturer and are for guidance only. Colours and finishes may vary from the colours displayed. Illustrations are intended as a guide only and may not always represent the product exactly. Accessories and ancillary items depicted in images are not necessary part of the product package.
Terms Used: Please see the Glossary for terms used
Prices
We endeavour to sell out products at competitive prices and will not enter into correspondence on the subject.
Quantity discounts – enquires regarding large order discounts should be emailed to
sales@officelinx.co.uk
Vat – prices shown do not include value added tax. Vat is added at the checkout.
Our Vat registration number is GB 852 6956 87
Assembly/Fitting
Assembly and fitting (where applicable) is the responsibility of the buyer.
Where you see the ‘spanner’ symbol, some assembly is required. Where specific fittings are required please ensure that your selection is suitable
Guarantees
We pass on the guarantee provided by the manufacturer and this is shown with each product.
Unless otherwise stated on the product page, products carry a 1 year qualified guarantee.
Manufactures guarantees cover manufacturing defects and structural failure during normal everyday use. Wear and tear is not included.
Returns
Damage – Buyers must advise us in writing (letter, fax or email) of any damage within 7 days. Goods will be exchanged or repaired. Goods must be re-packaged by the customer.
Please see our Terms & Conditions for our Returns Policy
Contacting Us
If you wish to contact us about an order please be sure to quote your order reference
and contact details.
Office Linx
1st Floor Bridge House
25 Fiddlebridge Lane
Hatfield, Herts
AL10 0SP
Tel: 0845 056 4282 Fax: 0845 056 4282 Email: sales@officelinx.co.uk
Office Linx is a trading name of Office Style Ltd
Company Registration No. – 03265829 VAT Registration No. GB 852 6956 87
Registered office:
1st Floor Bridge House
25 Fiddlebridge Lane
Hatfield, Herts
AL10 0SP |
